July 19, 2024

Information commissioner investigating allegations of destroyed government ArriveCan records

Commissioner Caroline Maynard’s probe comes after allegations that records were destroyed related to ArriveCan and potentially the app’s lead contractor GC Strategies

Canada’s information commissioner is investigating allegations that records were destroyed related to the development of the ArriveCan app.

Commissioner Caroline Maynard announced late Friday that she has initiated an investigation into “matters related to requesting and obtaining access to records regarding ArriveCAN between March 2020 and February 23, 2024.”

The investigation comes after the Globe and Mail last month reported obtaining an internal complaint by an employee at the Canadian Border Services Agencies (CBSA). The complaint alleged that Canada’s chief technology officer, Minh Doan, altered data files in a way that led to the destruction of emails and documents potentially related to GC Strategies, the contractor for the ArriveCan app.

Doan was the CBSA’s vice-president and chief information officer at the time that it contracted out the ArriveCan app, which was launched during the COVID-19 pandemic to consolidate vaccination records and travel documents for international travellers entering Canada.

Doan has denied the allegations that he destroyed records and told the Globe that he had no relationship with GC Strategies.

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